Pathetic After sales Service

I have vodacom fiber and since i had it installed i have had endless issues with downtime. I have logged a call for a refund and conveniently they only processed the refund the day the put through my debit order? I have been without service for 9 days, and my refund is only R209, can someone please explain how this works? I have subsequently been without on the following days, 5,15,19,21,22, Oct and 2 and 3 Nov...i have been trying to log a call with your billing/customer service/fiber dept and to no avail as no one there seems to know what they talking about or keeps TRANSFERRING me from dept to dept....you clearly dont understand the concept of customer service and secondly your training to staff is pathetic. Seems everyone received different training on products and customer service. I would like someone to call me as i would like to cancel this pathetic service i am receiving. Acc: I***-8