Pathetic After Sales Service

Called Vodacom Thursday 20th August to upgrade my daughter's contacts. 1 contract is on my name and the other on my wife. The transaction went quick and the consultant was quiet clued up and helpful. I was told that I would get an sms on my phone to accept the upgrade and my wife will get a phone call within the next 24 to 48 hours. I received the sms as soon as I ended the call but no call or sms to my wife. My upgrade was delivered on Wednesday 26th already and by the Thursday my wife still has not been contacted. Thursday afternoon I decide to call and find out what's going on and the consultant assures me that someone will call my shortly. After a few hours and no calls I call back and im told it's been escalated and I will receive a call in the in the morning. So I waited and by 5 in the afternoon still no one Called to do the confirmation. I then called back after 5 to hear what's happening and the same sorry excuses and there's nothing they can do besides send an email. No one you can talk to and no team leaders or managers to talk to. I was then told that a team leader will call me back but nothing like that. The difference in the way you are treated when you are giving them the sale and when you are trying to resolve an issue is the complete opposite. Vodacom you should be ashamed of your pathetic aftersales service and I will definitely be canceling all 5 my lines with you.