PATHETIC AFTER SALES SERVICE

I upgraded to a new phone. The phone was faulty and was sent back on 08/03/2021. Confirmed that Vodacom received the phone. On 09/04/2021 I phoned Vodacom to get my refund for the phone I didn't have but, but the debit order still went off from my account. On the 13th of April 2021 I received an sms from Vodacom saying my query has been attended to and RESOLVED by Gugulethu Khumalo. It's now a week later and I STILL DONT have my refund and I can't cancel this number as the upgrade is still showing on Vodacom's side!!!!

I have written a review on HelloPeter in March and Vodacom responded that a consultant will be in touch.... I am STILLL WAITING for that call!!!!!!!!!!!!!!!

Vodacom, please let me know WHEN I will receive my refund and be able to cancel my contract????!!!!

PLEASE don't tell me a consultant will be in touch, because NO ONE gets back to me!!!!