PATHETIC AFTER SALES SERVICE AND PATHETIC COMPLAINT RESOLUTION!!!

So Vodacom managed to do another sim swap for me, instead of sending me a new sim card for the Samsung Galaxy Prime Pro as I have requested on three previous occasions. But they sent me another sim card for my Samsung Galaxy A8. In the meantime I am still waiting on a consultant to call me as they have said in their reply to me on Helo Peter. To date no phone call, no new sim card, but my debit order has been processed. And it has been processed for double the amount that I should be paying. Value added service for extra data still not canceled. Vodacom service is really pathetic. Is somebody from Vodacom actually going to call me???? I doubt it very much!!!