Pathetic After Sales Service - again!!

<p>A company is certainly only as good as the "face or perceiption" out there. Vodacom needs to step up on this, and specifically on after sdales service. </p> <p>I've purchased a ****le on-line and handed it back within the Consumer Act allowed time-frame as it was not the product I can use. This happened in March 2016. During my telephonic discussions (numerous) the parcel was picked up again but the account kept running! The device was even activated!! </p> <p> </p> <p>After receiving another Invoice for July I attempted to reach the After Sales Office again - no joy! At some stage I came through and smiling "Meryl" said; "sir you need to phone back as we are off-line". Vodacom!!! This is not on! Phoning back a day later (today), and after being kept on the line for more than 2 minutes each time, I was prompted by a voice message that they cannot take my call as all the consultants are busy. This is so crazy - is this Vodacom??</p> <p> </p> <p>I am thinking, are they maybe coining on airtime as people are calling back all the time?? </p>