Pathetic after sales service

On the website,I have ordered Samsung Gear Icon X Buds on 18 November 2021, paid for but not delivered to date. i have posted HelloPeter reviews, spoken to almost ALL departments in Vodacom, sent through emails, all with no luck. its been 6 months, 3 months of correspondence between myself and Vodacom, with no update on my order. All calls i make to Vodacom are being pushed from department to department, with all guys telling me they cant assist. also, vodacom have a terrible habit of putting you on hold for over 10 minutes, which im assuming is just to get you to drop the call and forget about your problem. The service from vodacom is absolutey terrible. i expect a call back from the Managers or Supervisors at Vodacom, who can give me any update on my order.

i will also be expecting some sort of compensation for waiting 6 months to get a set of Samsung Gear Icon X Buds, after payment. this is UNACCEPTABLE, and i am awaiting an URGENT call back form Vodacom.

awaiting urgent contact from a senior at vodacom