Pathetic after sales service

Pathetic after sales service.

After fighting for 2 weeks back and forth with Vidacom and Ram couriers to het my package eventually I had to collect it myself at Ram.

The Vodacom salesperson was quick to sign me up for a promotional package for 20gb data and a portable router stating that I can transfer data from the new package to my existing number via the Vodacom app so that i don'thave to always have to router on me. When I got the package and activated it and tried to transfer data to my existing number I could not. Called Vodacom for assistance but they said i can't do it, after the salesperson repeatedly said I could.

Called the helpline to see how they can sort my problem out and got transfered 3 times to different people. They just kept saying I must cancel the package and buy prepaid data the normal way, which is R150 for 1gb where I'm currently paying R179 for 20gb with this promotional package.

The main reason I took this package is because I need the extra data each month and the fact that I was told I could transfer the data to my existing contract.

Like I said very quick to close a deal so they get their incentive but pathetic after sales service. I've been with Vodacom since I had my first cell phone, but this level if service is making me want to cancel everything.