PATHETIC after sales service

<p>I am disgusted by the service I am receiving from Vodacom after renewing my contract every 24 months and being with them for more than 10 years.</p> <p>My Cell phone Samsung Galaxy Note 4 has been booked in 4 times with the Canal Walk Repair Centre.</p> <p>The first time was in May 2016 when the cell phone just kept shutting down and restarting and the battery went from 40% to dead in one go, no warning. I took it in and collected after 3 days. The Test Report stated no problem detected with the battery but the motherboard was replaced. It was fine for 4 months until September 2016.</p> <p>I then booked it in again in September for the same problem and they sent it to the advanced repair centre in Johannesburg. When I booked it in it still switched on and about 1hour later it would just die. After 10 days I received the cell phone back from JHB and it would not even switch on when I collected it. They then claimed it was my battery that was faulty. (When In May the test report stated it was perfectly fine). I then subsequently bought a new battery.</p> <p>In October 2016 I tried to use my SNote Function with the stylus Pen but the whole top of the "page" was non -responsive. I was not able to write on it. I then booked it in again on 02 October 2016, and they sent it off to the Advanced Repair Centre in Johannesburg AGAIN.</p> <p>After 8 days we were told to collect on 10 October 2016. Upon collection we now found that there was 2 NON responsive Strips on the screen. Not only the original fault on the top (that we booked it in for) but the bottom of the screen was also NON responsive. So the cell phone was worse off than when I booked it in.</p> <p>All the Manager could say was that they would have to send it to The Advanced Repair Centre in Johannesburg AGAIN for the 3rd time.</p> <p>According to the consumer protection act it states "The supplier must either repair or replace the failed, unsafe or defective goods or refund the customer" furthermore, "If there is a problem with the repaired goods within the next 3 months, the supplier must REPLACE or REFUND the customer"</p> <p>It is clear that you have tried to repair the device 4 times already and each time it comes back it is in a worse condition than before. </p> <p>You are very quick to debit my account every month with R508.50 but when it comes to providing the after sales service you promised you cannot deliver. This phone is still under warranty because my contract only comes to an end In March 2017. So maybe you trying to buy time until my warranty expires and then it's not your "problem" anymore?????</p> <p>But rest assured I will NEVER EVER take out another contract with Vodacom or purchase any of your goods not after this pathetic service I am receiving.</p>