Pathetic after sales Fibre service

After numerous calls to ***, I still have no way forward, Fibre line has been down for 3 days, after being told a technician would come out witching 48 hours, still no technician or any answers. Absolutely pathetic service. No one seems to know what's happening, been told the message would be escalated yet still nothing happens. Would not recommend anyone to take up home wifi or Fibre with Vodacom, after sales service is pathetic at best!