PATHETIC AFTER HOURS SERVICE FROM VODACOM

My fibre has been down for the past 1.5hours. After 10mins of noticing that it was down, I rebooted. It didn't work so I called Vodacom to log a fault. Spoke to Akona Ndlede who took down all my details, went through the troubleshooting procedure, nothing worked. Ref received from Akona is SR***. I explained to him that I am working from home and this needs to be resolved immediately. The time I put in, is what I get paid for. Now on lockdown level 3, and probably since Mar when we first went into a lockdown, many people are working from home. Akona advised me that he has raised a TICKET, and a technician will call me back. When asked how long that would take, he says 24 - 48 hours. AGAIN, I advised him that I am working and I need someone to look at it URGENTLY. I then asked to speak to a manager. After holding on for 60 minutes, YES, 60 MINUTES ( so now I'm paying for airtime and not getting the help I need!).. I spoke to Nosiphiwo Nikani who said she was standing in for the manager. She explains to me that there is no one who will attend to the ticket today and it will only be looked at on Monday!!!!!!!.. So AGAIN, I explained to her that I am working from home and need to earn an income. There was nothing she could do other than repeat herself about the ticket being logged and that when the technician sees it, one would call me back. This would on be on Monday.

So Vodacom, we are paying for something we cannot use?????? and as I said, I use it to earn an income. If I don't have this income, cannot pay you! Now, I have to buy data to Hotspot so that can earn an income. This is just more expenditure for me which you will not reimburse?? !!!!!! Sure, if you know a lot of people are working from home, these technicians needs to have an after hours support (24/7) to assist people on the weekend.. Nosiphiwo advised that if there is a problem on the weekend which required a technician to look at, the client would have to wait until Monday. THIS IS PATHETIC

I need my fibre issue resolved ASAP or this will be taken further.