Pathetic Ac****s department

I kept on getting notification that my account was in arrears. Phone the accounts department and spoke to a VERY arrogant Paul. He advised me according to his statement I was. I also had drawn a report on portal. None of the amounts agreed. He didn't bother to resolve but send me a statement instead which made even less sense. I was to get back to him once I found my mistake. Condescending attitude. To make matters worse 5min later I get an automated call asking me to make arrangements on an advanced account. Vodcom your call centre staff are not AT all skill to deal with queries and now to make matters worse... offline... can't access the system. And now telling me my accounts in arrears. Would someone with a half a brain cell please sort this out and secondly put Paul on a customer course the most basic to learn how to deal and speak to customers