1 reviews | Active since Nov 2013
Pathetic Accounts Department
<p>I have a standing debit order with Vodacom for over 10 years already. No debit order was raised by Vodacom this month for 30 June and when calling them their accounts department explained they switched over to a new system and my account is not loaded yet on the new system. If I did not phone them, no one would have notified me that THEY have a problem. They told me to make a cash payment for the next 2 months. I asked for bank details which they were going to sms me but I never received it only a reminder to pay! I WOULD LIKE TO BUT DONT KNOW HOW!!!! This is 2016 I cannot believe you cannot raise a simple debit order. I tried calling you again and was placed on hold forever and put down eventually, must I beg you to please raise a debit order to pay my account. I am beyond irrated with your pathetic poor service! Sort this out and phone me to let me know it is done!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom never called me back as promised. I called them to arrange a debit order date which was for today. I noticed again that no payment went off my account and called their collections department and spoke to a Mamsy to discuss it. First of all she confirmed that no debit was raised by the previous agent I spoke to, so their agents are *********** *****. I was then informed that she will arrange to reconnect my line as it is suspended. I was not even aware that they disconnected my service due to their own pathetic service delivery. Only after the call I realised that my line was suspended and this because they failed to raise their own debit order which is in place for many years already. I was promised it will be reinstated within 2 hours. I cannot believe the level of incompetence of this company. Again, I was promised another debit order was raised, all I want to do is pay my account but they cannot get it right.....
Vodacom never called me back as promised. I called them to arrange a debit order date which was for today. I noticed again that no payment went off my account and called their collections department and spoke to a Mamsy to discuss it. First of all she confirmed that no debit was raised by the previous agent I spoke to, so their agents are *********** *****. I was then informed that she will arrange to reconnect my line as it is suspended. I was not even aware that they disconnected my service due to their own pathetic service delivery. Only after the call I realised that my line was suspended and this because they failed to raise their own debit order which is in place for many years already. I was promised it will be reinstated within 2 hours. I cannot believe the level of incompetence of this company. Again, I was promised another debit order was raised, all I want to do is pay my account but they cannot get it right.....