1 reviews | Active since Jul 2016
pathetic accounts and customer care department
<p>After making a direct deposit into vodacoms account on 6 June 2016 and sending numerous emails with proof of payment, vodacom has decided to sespend my account, seriously payment was made in cash into their account and proof has been emailed and this is the out come, pathetic. I am seriously considering taking this up with newspapers as i have paid and have the proof with all the emails sent to vodacom.</p> <p> </p> <p>pathetic servicecprovider clearly only their for the money!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom has stilled failed to fix my problem, dispite being told that my phone is still suspended no one does anything, but come with the line" we apologise for the inconvience" and i sit and wait for you to do what ?, debit my account for service i dont get. I think you have wasted enough of my time and patience. Time has come for me to take this issue to the media and have it legally handed over to be dealt with. Absolutely unacceptable service. Try using this useless ref nr EC-044X-3C4A42, and only contact me when you are able to do your work and rectified the matter. I apologise for the inconvenieñce caused but the time you taking to rectify what is YOUR fault has now run out....media and legal action time!
Vodacom has stilled failed to fix my problem, dispite being told that my phone is still suspended no one does anything, but come with the line" we apologise for the inconvience" and i sit and wait for you to do what ?, debit my account for service i dont get. I think you have wasted enough of my time and patience. Time has come for me to take this issue to the media and have it legally handed over to be dealt with. Absolutely unacceptable service. Try using this useless ref nr EC-044X-3C4A42, and only contact me when you are able to do your work and rectified the matter. I apologise for the inconvenieñce caused but the time you taking to rectify what is YOUR fault has now run out....media and legal action time!