Pathetic Accounts and Cancellations!
<p>In July my one of my contracts with Vodacom were due to expire. I called 30 days before to advise that I will not be renewing they can delete the number off teh Vodacom Network and cancel the contract. The first month i paid for this contract is August 2014, naturally the last month should be July 2016. They sent me a bill that i also need to pay in August. I disputed it - spoke to over 8 consultants until i spoke to a manager - named Morena - who agreed to give ma a credit against my account. A week passed no feedback. I tried to get hold of Morena but he never returned my calls. I eventually did get hold of him and he simply referred me to someone else and said they are handling teh account. I get an sms a few days later saying i needed to pay for 2 more months????????? I did not actually pay for that bill because I was in my right! Now they are calling to say I am in arrears - and mind you - they dont give you a chance to explain the issue - they only tell you to enter a payment date!!!!! Im am an extremely disgruntled customer and I am willing to take this further to the Consumer Commission. Nobody returns your call from a call center. Once my other 3 contracts expire I am defintely moving to another provider. I am at my wits end and really dont know how much more i should keep calling these call centers and be transferred from pillar to post!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So Vodacom sends me an email saying they have made an error and not charged me for the handset in March! NOW!!!!! Why was this not brought to my attention earlier??? I refuse to pay for a mistake made on Vodacoms side. Another one of my contracts is soon coming to an end and I called to cancel and they told me I cant until this dispute is resolved! They do not have teh decency to call and allocate one agent to resolve this - they send stupid emails and text messages, they call you with automated reponses only! YOUR CUSTOMER SERVICE IS SERIOUSLY LACKING!!!!
So Vodacom sends me an email saying they have made an error and not charged me for the handset in March! NOW!!!!! Why was this not brought to my attention earlier??? I refuse to pay for a mistake made on Vodacoms side. Another one of my contracts is soon coming to an end and I called to cancel and they told me I cant until this dispute is resolved! They do not have teh decency to call and allocate one agent to resolve this - they send stupid emails and text messages, they call you with automated reponses only! YOUR CUSTOMER SERVICE IS SERIOUSLY LACKING!!!!
