Pathetic accounting service.

I have made a payment with my reference number instead of my wives account number. I have logged a call on the 6th of June, and again sent n mail to *** on the 13th June. On Friday 24 June we phoned again, and were told it has been escalated. Today, still this has not been sorted, and my wives phone has been disconnected. How difficult is it to action this. Absolutely unacceptable. To phone the call centre is with no value, as the consultants do not know how to action this.