Pathetic account department

Phoning for account been paid, pathetic! My debit order for may bounced, i then went into a vodacom store and paid the account R1081. 00 on the 8th may, first call i got was to say there is a rejection fee if a R100 and i told the lady take it month end, why didnt the branch tell me that when i went to pay. Now I get a call my account hasn't been paid, ***... Vodacom I paid on the 8th for the month of May... What is going on, you guys are pathetic! Please update your stupid system. And stop your arrogant call centers from Phoning me, or I'll report you AGAIN TO ICASA!