Pathetic. Absolutely Pathetic.

So after my post yesterday, you couldnt even have the decency of responding to my enquiry. "Official Business Response" and then nothing.

I demand answers!!!! After 4 calls on sunday morning to get my ****** phone blacklisted, i was asked to go to the branch with my ID. I did this. N1 city. The gentleman confirmed that it had been successfully blacklisted but he couldnt give me the confirmation code required to open up a case at the police station. He said it would be sms'd to me. Now almost 48 hours later, im still waiting.

There is no number attached to the phone, it was purchased Cash at Edgars. Your store confirmed it being on your systems and Blacklisted. I need confirmation! I need to put through a claim on my insurance, and i cant without a case number which I cannot get without the verification that the phone has been blocked. Please get this sorted!!!! I had to now borrow a phone while i wait for a reference number to open a case and put through my claim. Come on Vodacom!!!!!