WJ
Willie J
1 reviews | Active since Jun 2013
03 Dec 2019, 14:38
Pathetic
I've be struggling to get my account sorted with VODACOM. They are saying that it is in arrear and I've got proof of all the payments made, because of their incompetence I cannot make use of my phone and up to now no one came back to me, even after sending the proof of payment to them.
Pathetic
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 16:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 16:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WJ
Willie J's updateReviewer Update
06 Dec 2019, 08:17As you can see from my previous complaint it's been 3 days and up to now NO changes has been made after a visit to the VODACOM shop as well as numerous calls to the call centre, 135 is a total waste! This is to say the least PATHETIC. My phone is still been softlock every day after opened only for a few hours. Then the woman at the call center still has the audacity to say I have to pay half of the next month's bill in advance then it will be better. Not even the lady at the VODACOM store could sort out my problem after sitting there a whole hour wasting my work time. VODACOM YOU SUC****
WJ
Willie J's update06 Dec 2019, 08:17
Reviewer Update
As you can see from my previous complaint it's been 3 days and up to now NO changes has been made after a visit to the VODACOM shop as well as numerous calls to the call centre, 135 is a total waste! This is to say the least PATHETIC. My phone is still been softlock every day after opened only for a few hours. Then the woman at the call center still has the audacity to say I have to pay half of the next month's bill in advance then it will be better. Not even the lady at the VODACOM store could sort out my problem after sitting there a whole hour wasting my work time. VODACOM YOU SUC****