MJvR
Maryke Janse van Rensburg

1 reviews | Active since Aug 2020

04 Aug 2020, 14:00

PATHETIC

If i could i would rate MINUS 10 MILLION STARS for Vodacom employees,I have a business account with them, all they had to do is link 2 contract to 2 new prepaid numbers to my business account with International roaming to be activated on both and on the one number 2G data additional every month!! You work for Vodacom but you load the the contracts incorrectly and expect me to tell my CEO he has to wait till end August for it to be fixed or to cancel the contract and pay cancellation fees for a mistake that Vodacom employees made!!Spoke to at least 7 different people at Vodacom and none of them has the same ideas to resolve this issue. When i ask to speak to management they say i will take your name and number and they will give you a call back. 2 weeks later with endless follow ups from MY side and NOTHING has been resolved, PATHETIC! I feel bad for the few people at Vodacom that is actually helpful and know what they are doing to be associated with useless ***orkers. ALL I NEED IS TO GET THIS FIXED SO THAT I CAN GIVE ME CEO HIS 2 ADDITIONAL NUMBERS!!

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2020, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team