1 reviews | Active since Nov 2016

23 Jun 2020, 18:00

Pathetic

I have been with vodacom for almost 4years and have never been this disappointed as i am now. So my account is now suspended. Called vodacom just to hear the call i logged disputing the issue in April was closed for no reason calling them requesting managers to call back never happend until today no feed back in what is going on. At this point i know ill be cancling my contract due to pathetic service received. Vodacom is a service provider not providing a service. Lte simcard i cancled 2 years back got reactivated without my knowledge and without notification but now they are suspending my celphone contract witch is fully paid up to date. Worst of all i live in a complex where i need to call to open my gate so now i cant even go out or in. VODACOM DOES NOT CARE

0
Replies (2)
Vodacom
Vodacom's reply24 Jun 2020, 07:27
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update08 Jul 2020, 11:12
Reviewer Update
I have asked multiple times for manager to contact me i dont want to deal with a consutant i want a manager that knows he is losing a client to pathetic service and sees it as a bad thing your consultants dont care and dont care about clients. Ive got a month then i can give notice.
Seeing as no managers get back to me since april i dont see the point of staying with a service provider that can not provide a basic service to clients