PATHETIC!!!

A **** Cellphone Contract was opened on my name, after a Sim card was given to me at a Vodacom shop and I was told to Rica this Sim. After reporting it to Vodacom on more than 5 occasions, it still is not resolved, and I am still paying for this Account. And not once did any one come back to me with an answer as to what the problem is an how it will be resolved. So again I tried to resolve this issue myself, and decided that this time I will try the Vodacom Shop in Town. After getting nowhere with bad attitude, they still had the audacity to tell me that if I want my money back or think that the money will be paid back to me, I must sue them?!?!?! How do you call this service??? My wife and I have 5 contracts with Vodacom between us, ranging between cellphone and laptop with data deals. And with this lovely service, we will be moving each and every single contract when it comes to the end of the contract. After more than 10 years of having contracts with Vodacom!! Since when does it take more than a year to resolve a **** account, and then I am given such pathetic service.