Pathetic

I have written previously regarding this issue. I was told that someone will contact me and to date no one has. Your customer services doesn't respond to there emails. I WILL once again log this complaint.

Dear Shameel Arizona Joosub,

I trust you well.

I firstly would like to refer you to my email below which was sent on the 6th December 2020 to which I still haven't received a response from anyone. That complaint was against a *********** manager.

Today I write yet again regarding a 1st line associate , your services and just in general my experience with your company which has been nothing but extremely unpleasant.

I would suggest that some serious training be provided to your associates provide them indepth customer service ettitqutte training cause this is a huge lack in your company.

I will give you a brief on how this all started as at this point I am appalled and tired of how many times I needed to repeat myself.

It all started when we requested a relocation back in Deceneber we were then advised that a relocation would take a certain amount of time which we could not risk as we had to be out of the property by the end of Decemeber and in to the new property and because we work from home a active line was a major factor for us and had to be connected. It was then suggested that we cancel the package which we did and requested a new line and faster as we upgraded to a 20mg up and down line. Of which we also requested a LTE interim modem.

The people who moved out of the property we in had some issues with you people regarding there line which is not the point in this as that was not the issue. The cancellation was suppose to be done, however, you gone ahead and billed us for two months which was wrongfully billed by you!!!!!!! Of which we then requested you to reverse our money which you did not we then gone ahead and disputed and reversed the charges with out bank and then last week we get a letter saying we in arrears and we in the collections department!!! How the hell !? We called your 1st line again and also complained about the line which is so weak it weaker then the 10mg line we barely had the amount of issues that we do have now with this line. We logged an intermitted service request on Thursday as this affects us from working and half of the time I am unable to work and have to miss my shift which means I loose monet daily because I pay hundreds every month for a service which is pathetic!!!!!

This morning we wake up and our line has been suspended as your billing department suspended our line. Wrongfully suspended our line because the initial error was from your side.

I spoke to 2 different associates of which not one could resolved my issues. What had happened was that you billed me for the December month that service was cancelled already.

My point here is that if someone higher than a associate doesn't contact me I will take this further not to mention I will blast this on every social media platform and trust me I will not recommend your services to anyone ! EVER.

The first associate I spoke to dropped the phone after i stopped swearing after she had given me a warning to stop swearing she still continued and dropped the phone and I advised her I will log this and her attitude was beyond me none of your associates know how to handle an irate customer they do not know how to deescalate and what ****es me off the most is that there is no one that is a floor manager or a team manager at vodacom which is a shock to me I come from a call centre back ground and I know call centre requirements and regulations and set up so I find it hard to believe the bull**** that your people speak about there is no manager available!

As mentioned this is a lengthy complaint and this is addressed to CEO Shameel Aziz Joosub at 82 Vodacom Boulevard, 1687, Midrand, South Africa, I would appreciate it if no one other than the CEO or someone who is capable of assisting me and I have rights here as a consumer and I will take it further.

Kind regards,

Jade

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To whom it may concern

I write this email in complete disgust and shock at the type of people vodacom has employed as managers.

I suggest to have extra training provided to all employees of Vodacom.

If you check my fibre account you would notice I called quiet a few times on Thursday.

My first call I spoke to a lady who I needed the call to be escalated to a manager who had a extremely ugly attitude. I will admit I swore on the call a few times out of frustration. Instead of deescalating the situation she escalated it and I became more irate.

I will not be going into detail about the issue. I want someone to listen to the calls.

I eventually got threw to someone who was so helpful he could TEST my line from his end which I want you to note in the first call the associate said she could not do this.

I need my line to be working 100% and it's not doing that. To date no response or update of what the matter is at.

I would like that manager to be dealt with according and i want a formal apology from her directly to me.

Kind regards, Jade