TJ
Taryn J
1 reviews | Active since Mar 2013
07 Dec 2021, 11:12
Pathetic!
My account is in arrears and has been suspended. I called the fibre department to find out if it's possible to pay for my fibre so long and Juan advised that it was possible I just needed to pay it at a vodacom store which I did. I called again to send proof of payment and was told that they could not unsuspend my fibre line because I would have to pay the full arrears amount. Why the hell tell me I could do it in the first place??? Vodacom your service levels have really declined!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Dec 2021, 11:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2021, 11:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TJ
Taryn J's updateReviewer Update
07 Dec 2021, 12:17I'm still waiting for someone to contact me!
TJ
Taryn J's update07 Dec 2021, 12:17
Reviewer Update
I'm still waiting for someone to contact me!
TJ
Taryn J's updateReviewer Update
07 Dec 2021, 13:30Still waiting!
TJ
Taryn J's update07 Dec 2021, 13:30
Reviewer Update
Still waiting!
TJ
Taryn J's updateReviewer Update
07 Dec 2021, 17:07I called your accounts department again to confirm if my line was unlocked. Prince in that department said that the account for my mobile was unlocked but not my fibre! I specifically asked if it would be my entire account fibre included and you guys said yes! You are the biggest *****!
TJ
Taryn J's update07 Dec 2021, 17:07
Reviewer Update
I called your accounts department again to confirm if my line was unlocked. Prince in that department said that the account for my mobile was unlocked but not my fibre! I specifically asked if it would be my entire account fibre included and you guys said yes! You are the biggest *****!