JT
Jp T
1 reviews | Active since Nov 2022
25 Apr 2026, 01:11
Pathetic
Morning Vodacom!
Just informing you that I will be going public with my issue.
I phoned the 19th of March 2026 to cancel both my contracts I received both quotes, signed them and sent it back with the POP as per instructions
2 weeks later I see that my account is in credit, and I phoned vodacom again and their words was that I only cancelled one contract. Vodacom’s mistake, I then cancelled the second contract again.
Now I received a invoice for this month of April 2026 that I have to pay another R879 because of you uneducated team thats not doing their work.
Please respond or I will inform my lawyer.
Regards
JP du Toit ***
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Apr 2026, 09:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply25 Apr 2026, 09:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
