Pathetic

I have a red VIP package. My contract is due for upgrade. I have been try to do a deal match with Vodacom for the past 2 weeks. MTN's deals are much better priced. I am absolutely horrified at the manner in which I have been treated by Vodacom. I have spoken to at least 10 call centre agents, Too name a few : Tarita, Phiwo Njovane, Iyanda, Nolwazi Mazibuko. The worst service ever. Seems like Vodacom does not want to retain loyal customers. What shocks me is the fact that I have to call them everyday to upgrade. What happened to customer service, customer retention and good aftersales? MTN has been calling me everyday to offer me deals. I am not even their customer. The Vodacom call center has *********** staff who are poorly trained. Please can you go back and listen to all the calls I made and analyze how poorly your staff communicate. They make promises and never get back to customers. Its definitely time to change. Watch how MNT takes over all your big contact deals. Too date I know of 13 people who have ported to MTN. I will be 14.