Pathetic

Good morning I received a notification from hello Peter that vodacom has resolved and closed my ticket today. This is an issue dated from 10 November 2023 regarding a purchase of a double deal cell phone at vodacom store. I find it strange that spoke to a vodacom agent a d 1 hour later the closure message from vodacom then 1 hour later from vodacom call centre notifying me of the closure. This issue has still not been resolved a d trying to get a swers from vodacom leads me in numerous circles I have been on the line since 0900 a d still no reply Can someone assist me to date I have still not used my airtime,data or any use of the new refurbish cellphone