JJ
Jay J

1 reviews | Active since Aug 2019

21 Feb 2022, 13:54

PATHETIC

Vodacom is the biggest mistake I've made in my life. I have been a customer for 4+ years and they treat me like garbage!! Theres always an issue with them!!! Their staff has absolutely no respect and professionalism. Nobody takes ownership of anything its disgusting!!! I called them earlybin Feb explaining that I will be paying my installment by the 16th. This didnt stop them from trying to contact me for the payment. I paid the evening of the 15th and sent proof of payment. THE CALLS STILL DIDNT STOP!!! THEY CLAIM THEY HAVEN'T RECEIVED MY PAYMENT. I'VE LITERALLY SENT MY PROOF TO THE EMAIL ADDRESSES THEY PROVIDED ME WITH WHICH INCLUDED MANAGERS EMAILS AND THE POP EMAIL. I have to call them everyday im my lunch breaks to chase this and they doing absolutely nothing!!! My anxiety is through the roof and I am so sick of them and their incompetence!!!! I WILL NEVER UPGRADE OR RENEW MY CONTRACTS WITH YOU EVER AGAIN!!!!

0
Replies (1)
Vodacom
Vodacom's reply21 Feb 2022, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team