BP
Brenda P
1 reviews | Active since Apr 2017
19 Oct 2021, 08:04
PATHETIC!!!!!!!
I upgraded on 1 October 2021
I have two lines and requested one black and one violet handsets and to be sent simultaneously.
Only one was delivered and it was blue.
I am battling for more than a week for Vodacom to collect this device.
To make matters worse my number as been blocked by Vodacom online so it's almost impossible to fix the mess Vodacom created!
Why am I punished for Vodacom's mess!!!!!
Still nothing has been done.
No call from a manager!
No collection of wrongly sent device!
No unblocking of my number for your mess!
No delivery of correct devices!
Is this what Vodacom has become???
I REFUSE TO SPEAK TO ANOTHER CONSULTANT AND FOR A MANAGER TO CALL ME URGENTLY!!!!!!!!!!
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Vodacom's replyOfficial
19 Oct 2021, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2021, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team