Pathetic!

I did an online upgrade and have endless issues!!! The website clearly states FREE NEXT DAY DELIVERY.<br> I queried this with Vodacom and they have the nerve to shift the blame! Kevin from Vodacom called me and promised to call me back after 30min and i am still waiting.... I have been chatting to agents online and all of them have a different story! No one is able to assist me. Why does vodacom have an online service when there in actual fact is no service? I can not understand why I have to go from pillar to post. I was prepared to go and pick the package up from RAM or one of your stores but because of how pathetic Vodacom is, I wasnt assisted with information as to where my package is either. I am disgusted in the service! Why on earth would you set up an online service that no1 in your organisation is able to assist clients? If i knew i would have gone to a store to do the upgrade and walked out with my new device the same time. I requested that a manager contact me and that too is too much asked for as a client of Vodacom for over 6years!!!!!!