TK
Tashrique K

1 reviews | Active since Sept 2022

13 Sept 2022, 11:10

Pathetic

Just the worst experience dealing with the call center, and after trying to get any information from them, they sent me from one business section to another. I have a device that is still not registered on our business profile let alone activated. There was one person who helped me escalate the issue to LIKEMINDS ( beyond pathetic at this point) but this has still not been resolved. If LIKEMINDS has permissions to help with contracts then the same procedures should apply as if I was dealing with Vodacom itself. Who is next in line to assist me besides EBUQUERIES because this is not a Vodacom issue and no one in LIKEMINDS is willing to assist me

0
Replies (1)
Vodacom
Vodacom's reply13 Sept 2022, 12:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team