Pathetic

I purchased a Black Friday deal for 2 iPhone 15’s. Received my order on Friday 28 November. I started using my phone from the get go, on Saturday I was busy on the iPhone 15 and realized it was over heating I wasn’t even charging the phone. I immediately contact Aftersales team to advise this issue and was told I would have to return the phones and cancel my contract. I was told they will log a return.

I called the department to check when they will come collect and I was told the courier company has tried calling me but I was not answering. I told them it was a lie and my phone was always on me and never received a missed call. Everyday I call I’m told different stories. I called last week and She reassured me she be able to solve the situation for me. And indeed on the same day I spoke to her the courier company called to confirm my address and came to collect. I’ve been calling every second day for 3 weeks wanting to resolve this matter. I received another call from her on Saturday to tell me the phones have been received contract is cancelled. I was deducted ZAR1300 on 02 Jan, contacted Vodacom and was told I owed them money and I asked how when my contract was cancelled. The lady told me it will take 7 to 14 days to get my money refunded, until now I haven't received it. So I opted to dispute the debit order and now to my surprise I've been taken to lawyers for something I no longer have with vodacom. I am disgusted with this damn network provider.