HN
Hester N
1 reviews | Active since Oct 2015
09 Jan 2024, 11:59
Pathetic!!!
I have been writing the one email on the other getting some electronic reply to supply info that was in the email to begin with. Then they will contact you... when they do phone, they don't talk. They just put the phone down. They keep charging me, but I do not have the services. I urgently need to talk to someone!!! I think it is pathetic service for they amount of money I have spent with Vodacom over the last (over) 25 years!!!! I am going to stop all debit orders and just move on with another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jan 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jan 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HN
Hester N's updateReviewer Update
11 Jan 2024, 12:14Well, the call I received yesterday just proved beyond any doubt actually how ******* Vodacom is. While I was complaining to the person that called me to assist me with my problem, SHE DID EXACTLY THE SAME!!!!
The same way someone else *****ed me Jan 2023. I now pay R442.98 for a contract of 2G data and 100min!!!!! (R10,99 of the R442.98 is for the handset) and, OH!! it is a 36 month contract - which I made it clear that I did not want. But what the hell, Vodacom does whatever they want and we just have to pay!
A lady by the name of Khairoon (Ref #: ***) from 'Vodacom" called me yesterday.
She kepts saying: "to try and help you mam, I can offer you the following and you will be saving R2** rand.... Well.... after waisting an hour of my time, I am now pay paying R200 more than before. I have no idea where she got the figures from that she quoted me as I find no record of it...
I still have no service on any of my contracts and the debit order is also not cancelled.
All I have is 4 upgraded contracts that now cost me R200 more than before!!!!!!
She also said that I will be receiving an sms and email confirming the changes which I have not received.
Pls cancell all the upgrades and changes she did yesterday!
Cancel my debit order!
Credit me for all the time that I have had no service - I will not be paying R2500 for a service I did not have!
Cancel all contracts with immediate effect!
By the way... I received another email this morning requesting the same info supp**** a 100 times before for verification!!!
Pathetic!!!!
The same way someone else *****ed me Jan 2023. I now pay R442.98 for a contract of 2G data and 100min!!!!! (R10,99 of the R442.98 is for the handset) and, OH!! it is a 36 month contract - which I made it clear that I did not want. But what the hell, Vodacom does whatever they want and we just have to pay!
A lady by the name of Khairoon (Ref #: ***) from 'Vodacom" called me yesterday.
She kepts saying: "to try and help you mam, I can offer you the following and you will be saving R2** rand.... Well.... after waisting an hour of my time, I am now pay paying R200 more than before. I have no idea where she got the figures from that she quoted me as I find no record of it...
I still have no service on any of my contracts and the debit order is also not cancelled.
All I have is 4 upgraded contracts that now cost me R200 more than before!!!!!!
She also said that I will be receiving an sms and email confirming the changes which I have not received.
Pls cancell all the upgrades and changes she did yesterday!
Cancel my debit order!
Credit me for all the time that I have had no service - I will not be paying R2500 for a service I did not have!
Cancel all contracts with immediate effect!
By the way... I received another email this morning requesting the same info supp**** a 100 times before for verification!!!
Pathetic!!!!
HN
Hester N's update11 Jan 2024, 12:14
Reviewer Update
Well, the call I received yesterday just proved beyond any doubt actually how ******* Vodacom is. While I was complaining to the person that called me to assist me with my problem, SHE DID EXACTLY THE SAME!!!!
The same way someone else *****ed me Jan 2023. I now pay R442.98 for a contract of 2G data and 100min!!!!! (R10,99 of the R442.98 is for the handset) and, OH!! it is a 36 month contract - which I made it clear that I did not want. But what the hell, Vodacom does whatever they want and we just have to pay!
A lady by the name of Khairoon (Ref #: ***) from 'Vodacom" called me yesterday.
She kepts saying: "to try and help you mam, I can offer you the following and you will be saving R2** rand.... Well.... after waisting an hour of my time, I am now pay paying R200 more than before. I have no idea where she got the figures from that she quoted me as I find no record of it...
I still have no service on any of my contracts and the debit order is also not cancelled.
All I have is 4 upgraded contracts that now cost me R200 more than before!!!!!!
She also said that I will be receiving an sms and email confirming the changes which I have not received.
Pls cancell all the upgrades and changes she did yesterday!
Cancel my debit order!
Credit me for all the time that I have had no service - I will not be paying R2500 for a service I did not have!
Cancel all contracts with immediate effect!
By the way... I received another email this morning requesting the same info supp**** a 100 times before for verification!!!
Pathetic!!!!
The same way someone else *****ed me Jan 2023. I now pay R442.98 for a contract of 2G data and 100min!!!!! (R10,99 of the R442.98 is for the handset) and, OH!! it is a 36 month contract - which I made it clear that I did not want. But what the hell, Vodacom does whatever they want and we just have to pay!
A lady by the name of Khairoon (Ref #: ***) from 'Vodacom" called me yesterday.
She kepts saying: "to try and help you mam, I can offer you the following and you will be saving R2** rand.... Well.... after waisting an hour of my time, I am now pay paying R200 more than before. I have no idea where she got the figures from that she quoted me as I find no record of it...
I still have no service on any of my contracts and the debit order is also not cancelled.
All I have is 4 upgraded contracts that now cost me R200 more than before!!!!!!
She also said that I will be receiving an sms and email confirming the changes which I have not received.
Pls cancell all the upgrades and changes she did yesterday!
Cancel my debit order!
Credit me for all the time that I have had no service - I will not be paying R2500 for a service I did not have!
Cancel all contracts with immediate effect!
By the way... I received another email this morning requesting the same info supp**** a 100 times before for verification!!!
Pathetic!!!!
HN
Hester N's updateReviewer Update
06 Mar 2024, 11:28And... this problem is STIL not resolved. I'm done!!! I'll just forward it to the Ombudsman. Let's see if you can explain to them what the hell is going on on this account!
HN
Hester N's update06 Mar 2024, 11:28
Reviewer Update
And... this problem is STIL not resolved. I'm done!!! I'll just forward it to the Ombudsman. Let's see if you can explain to them what the hell is going on on this account!