Pathetic

I went to Makro Cape Gate on Thursday 29.11.2019 to upgrade my line ***. This contract fell due for upgrade in November 2019 already.

The consultant at Makro put the deal through the system and they had to log a request for the contract to be approved. Today I get a call from Makro Cape Gate to say the upgrade was declined on the basis that I am under debt review.

I upgraded my other line *** 2 months ago within 5 minutes in store at Vodacom Brackenfell with no problems , I have been under debt review for 2 years please go check your records and see how mich upgrades and new lines has been approved fro me through this. A year ago I had the same problem at Makro and the consultant at Makro was given the incorrect information by the acquisitions consultant at Vodacom and eventually the upgrade went through successfully.

Sort out your systems and get competent staff please , because through all of this I pay my account on time but you are making me feel like a ********