CV
Charne V

1 reviews | Active since Feb 2015

18 Jul 2017, 09:36

Pathetic !!!!!!!!!!!!!!!!!!!!!!

<p>On Monday the 10th of July I took out a contract with Vodacom. This was done on the phone. The consultant, Naseem, informed me that I will be paying R149 a month. I clearly asked him if this would be the installment from the 1st month, or would there be additioanal fees deducted for the 1st installement such as activation fees etc ? This morning I saw that Vodacom deducted R249 from my account. I would like for you to listen to the voice recording that you confidently explain is to ensure quality of service ?! I never knew quality of service ment consultants who lie to you ! </p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 12:16
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart