TW
Terence W

1 reviews | Active since Jun 2017

22 Jun 2017, 13:43

Pathetic

<p>My sim has been swopped by someone inside Vodacom I've reported it and they locked my phone I went to a Vodacom shop as advised and they're not allowed to do anything as they have nothing to do with Vodacom except sell their wares etc. My last 5 phone numbers on my phone don't match those on the sim so sorry we can't do anything well if some ****er has ****** my sim itsobvious he's going to use it. Duh. I put power Internet on my phone and their reception disappeared and not once several different occasions and days. I can't change my provider as this phone is connected to everything. Damn poor show. Vodacom you have my number and my grievance sort it out and a refund on my money would be nice. Wishful thinking? You got one star only because it won't let me write this otherwise.</p>

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Replies (2)
Vodacom
Vodacom's reply22 Jun 2017, 13:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jun 2017, 10:14
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team