Pathetic!!!!

<p>In February 2017, I had to take my Sony Xperia Z5 into a Vodacom repair centre in Cape Town, because the screen had cracked due to the device heating up to such an extent that it caused the screen to crack. My device heated up because I was playing music from my phone. I did not knock the screen while it was in my possession. I handed my device to the repair centre with no physical damage, scratches, scuff marks or paint peeling.</p> <p>When the device was in the possession of Vodacom, I received a quote stating that it would cost quite an amount to repair the phone, the quote was for paint peeling, scuff marks, and scratches but to find that the device showing on the quote was not mine and the job number was incorrect. I then informed them of this, to which they rep**** a day later, with the same quote and again the incorrect job number but with my device model.</p> <p>I was not going to stand for this and requested this device be investigated further, to which it was sent to Vodacom's Head Office. I received an email a day later from the Customer Liason manager to let me know that the job number was incorrect and that the device is being checked at head office.</p> <p>Head office then let the Customer Liason manager know that the device will not be repaired as the cracked screen and touch panel was damaged due to it falling and they had evidence of the damage.</p> <p>Please keep in mind that I have a copy of the form that shows there was no physical damage on the body of the phone when I handed it to them. I asked for photos of the damage and what do you know, there was damage done to my device (not by me). So I ask this, how exactly was this device damaged when it was not in my possession?</p> <p>I've been a long time customer of Vodacom and this is the worst experience I've ever had with them.</p> <p> </p> <p>PS. I did an investigation of my own and found that there are actually multiple, if not millions, who have had the same issue with their Sony Xperia devices.</p> <p>The screen just cracks on its own due to extreme heat it generates from just using the phone. Not putting the phone through strenuous tasks.</p> <p> </p>