rA
rudi A

1 reviews | Active since Apr 2013

28 Feb 2017, 14:57

Pathetic

<p>I have queried my bill and I have no response from the consultant. He promised to return my call as he had to put me on hold numerous times. It did not seem he knew what he was doing. I then told him once he found the problem to please call back and agreed. All I received were sms on my data sim cards that the queries have been resolved. HOW HAS THIS BEEN RESOLVED??? My bill states R400 some odd for my 082 number how can this be? I signed up for a R299 contract. And as advised to the consultant I cannot receive calls on any of my vodacom numbers. My cell number is ********** 422.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2017, 15:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team