pathetic !!!

<p>Vodacom is probably the most useless service provider out there. After having sooooo much trouble getting my phone upgraded. My first bill is a hell of a mess, being charged more that double what I should be charged. Apparently I upgraded prematurely and am now paying for the old as well as new handset and line rental. First off I have only ONE line ONE number, and second I did not upgrade prematurely I called and asked if I am due for an upgrade when submitting the upgrade the consultant should have informed me that I will be paying for the old handset as well which was never done. The first consultant who assisted me did not really know what she was doing putting me through to the cancellations department ??? I WISH I COULD CANCEL THIS CONTRACT WITH VODACOM! I will NEVER upgrade my contract with them again this is the last time that I am being taken for a fool, this contract will be cancelled as soon as possible. I have a colleague that did the exact same upgrade as me and her account was debited correctly. </p>