1 reviews | Active since Jan 2017

27 Jan 2017, 14:50

Pathetic

<p>I am having a problem since August 2016 with data and airtime transfer to other numbers. I phoned, went to vodashop and even sent email. The poor person at the shop also sent email with no true response. I used to have R2000 to transfer but now I just get message stating that i reached my limit. Jot even 1 cent transfered. No pwrson at vodacom can or want to help. I even posted on facebook. They are all useless. I would love to be able to speak to their senior management to explain to them what customer service actually is about. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 15:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team