1 reviews | Active since Dec 2016

24 Jan 2017, 17:48

Pathetic

<p>Here I am yet again complaining and getting ****** by VODACOM!! I am back at square 1 with the same problem where Vodacom just does whatever they want on my contract account and debits large amounts of money from my bank account with no explanation or opplogies. I honestly can't wait until my contract is over so I can move to another network. I can't believe how I have just become a statistic with Vodacom after been a loyal customer for over 15 years. I was on the phone for over an hour (thank you to the 1 person out of all the staff at Vodacom who tried to assit), was told the supervisor will call me back and I am still waiting for the supervisor to call me back. Vodacom deserves no stars, honestly I am disgusted and have lost all faith and trust in this company! </p>

0
Replies (3)
Vodacom
Vodacom's reply24 Jan 2017, 19:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update26 Jan 2017, 21:31
Reviewer Update

I rest my case......STILL no one From Vodacom has contacted after reporting this on HelloPeter......

Still no assistance, still sitting with a problem!

RIDICULOUS!!

Vodacom
Vodacom's reply02 Feb 2017, 14:12
Official

As per telephonic discussion,feedback provided.