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chantel M

1 reviews | Active since Nov 2016

18 Nov 2016, 10:48

Pathetic

<p>Have been having endless problems with Vodacom for the last year. The most recent is having asked them to take off fees via d/order. After they took off original amounts, THEN 6 TIMES straight after that, leaving me with no money in my bank and charges. Then they did it AGAIN. Same month. Then I asked numerous times for Vodacom to stop the d/orders, which they assured me they did, and asked numerous times if i owe anything, which they assured me that i owe nothing...guess what? Not only did they AGAIN take off via debit order, charges as well, but it was an amount which I was assured i did not owe! Trying to contact head office....the phone just rings. Trying to phone customer care..the idiot on the line just keeps blabbering on & on with no success to get through to anyone. I have been a VERY LOYAL customer for years. As soon as contracts expire, I am going to give them the finger and move on to another provider. Rude? Well thats what Vodacom has been showing me the last year....</p>

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Replies (2)
Vodacom
Vodacom's reply18 Nov 2016, 10:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Nov 2016, 15:30
Official

Dear Chantel,

Your query has been resolved.

Regards,

Cassandra

Best regards,