1 reviews | Active since Nov 2016
Pathetic
<p>Have been having endless problems with Vodacom for the last year. The most recent is having asked them to take off fees via d/order. After they took off original amounts, THEN 6 TIMES straight after that, leaving me with no money in my bank and charges. Then they did it AGAIN. Same month. Then I asked numerous times for Vodacom to stop the d/orders, which they assured me they did, and asked numerous times if i owe anything, which they assured me that i owe nothing...guess what? Not only did they AGAIN take off via debit order, charges as well, but it was an amount which I was assured i did not owe! Trying to contact head office....the phone just rings. Trying to phone customer care..the idiot on the line just keeps blabbering on & on with no success to get through to anyone. I have been a VERY LOYAL customer for years. As soon as contracts expire, I am going to give them the finger and move on to another provider. Rude? Well thats what Vodacom has been showing me the last year....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Chantel,
Your query has been resolved.
Regards,
Cassandra
Best regards,
Dear Chantel,
Your query has been resolved.
Regards,
Cassandra
Best regards,
