MM
Maurice M

1 reviews | Active since Oct 2016

08 Nov 2016, 12:59

Pathetic

<p>I submitted a review a week ago you were quick to respond with your generic response to close the loop on hellopetter bit you still have not made contact information thought your service could not get any worse and that these complaints on hellopetter would be addressed but I see that you no longer believe in service. I will make it easy for you please contact me asap to finalise what I owe you for this month only and I will close my accounts with you and move to one of your competitors as you clearly are not the best mobile platform anymore</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Nov 2016, 13:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Maurice M's update10 Nov 2016, 07:54
Reviewer Update

You keep sending generic responses and no one ever contacts me?