1 reviews | Active since Nov 2016

03 Nov 2016, 11:34

Pathetic!

<p>I recently upgraded my cellphone contract with Vodacom after being on the network for more than 15 years. I was supposed to receive my airtime on the 1st of the month and have not received a cent of airtime. I now have a new phone that I am unable to use! I find this completely unacceptable and I will be canceling my contract and port to a new network if this is not resolved today!!</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Nov 2016, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update03 Nov 2016, 13:52
Reviewer Update

Thank you. I am waiting anxiously for the problem to be resolved speedily