1 reviews | Active since Nov 2014
Pathetic.
<p>I loaded a review a week ago to complain about the fact that a cell phone contract taken more than 8 months ago where a port was requested had still not been done. Esentially I am paying for the contract but unable to use it (they still havent migrated the number) and still have to pay for the current contract with Cell C ontop of that. Numerous service requests were loaded which were completed without any action being taken and after spending about an hour in the store about once every two weeks I had reached my limit. They promptly responded to the hellopeter complaint on line that someone will get in contact with me "soon". I received a call yesterday from buy mondo obo Vodacom. They gave me a reference and said they will get back to me. I later received a message to say I must call them as I had missed their one attempt to call me. However when you call there you end up holding for more than 7 minutes at a time with no one answering!!! Is is not only Vodacom but also their service providers that give such ****ndous service? Is this the norm for them and their affiliates? You woudl think that after loading a complaint they will at least TRY to step up their service an inch!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
