JP
JEANINE P

1 reviews | Active since Nov 2014

03 Nov 2016, 08:33

Pathetic.

<p>I loaded a review a week ago to complain about the fact that a cell phone contract taken more than 8 months ago where a port was requested had still not been done. Esentially I am paying for the contract but unable to use it (they still havent migrated the number) and still have to pay for the current contract with Cell C ontop of that. Numerous service requests were loaded which were completed without any action being taken and after spending about an hour in the store about once every two weeks I had reached my limit. They promptly responded to the hellopeter complaint on line that someone will get in contact with me "soon". I received a call yesterday from buy mondo obo Vodacom. They gave me a reference and said they will get back to me. I later received a message to say I must call them as I had missed their one attempt to call me. However when you call there you end up holding for more than 7 minutes at a time with no one answering!!! Is is not only Vodacom but also their service providers that give such ****ndous service? Is this the norm for them and their affiliates? You woudl think that after loading a complaint they will at least TRY to step up their service an inch!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,