PATHETIC

<p>Appalling service from VODACOM! Firstly they put a debit order on my account for R 16 995-45. After they attempted to debit the amout 3 TIMES!!! I i had to pay the incurred bank costs of R390-00 for failed debit orders. I have been contacting them daily to rectify THEIR ERROR, since my account is actually in CREDIT at Vodacom. They then blocked my number / caller identity. I upgraded to a Iphone 6splus in May, to a uchoose smart xl package which included a once off 10 Gig Data Bundle (also not received!!!). I have a phone which I can not use, which costs me thousands every month. I have been a loyal customer of Vodacom for over 10 years. They feel nothing for client service, but get 10 out of 10 for ****************!!! This is utterly shocking and scary … to say the least and 14 days down the line – STILL NO RECTIFCATION OR RESPONSE FROM VODACOM... and the worst is our hands are tied as we have no alternative but to continue phoning and hoping for a result… Multiple calls to agents who are so unwilling to assist, in one call i was transferred 9 times and was duly requested to rate the service!!??!!</p>