Pathetic

<p>I ordered a new contract phone online, which I received on 11 May 16. I had requested to use my existing prepaid number for the contract. When the SIM became active it had been allocated a new number. I notified Vodacom and a new SIM was dispatched on 13 May. On 14 May my prepaid number stopped working and the new contract number also stopped, but the new SIM was not activated with my prepaid number.</p> <p>I phoned a countless number of times to get this sorted. I kept getting different responses ranging from "It will be active within 48 hours", or "the deal had expired and IT needed to extend it before activation."</p> <p>On the 22nd of May the replacement SIM is still not active, and I have been told my prepaid number has been assigned to another customer. The new contract number became active again at some point. I need somebody to sort out this mess. I cannot be reached for business and I cannot use my internet banking and a whole lot of other portfolios since my number is linked, and used to authenticate logins.</p>