SK
Stefan K

1 reviews | Active since Jun 2022

11 Dec 2023, 13:58

Pathetic!!!

This was my last beef with vodacom. My next upgrade will be with another network. I am good enough when it comes to payment every month but you NEVER get what was discussed the day of the upgrade. All I have asked for was to let vodacom keep the 20gig data active on the two contacts I have upgraded in November but to fight doesn't help anymore. I know vodacom will not miss my business and it is so sad but to screem and shout for the last 3 years about the same thing doesn't do it for me anymore. And believe it or not but there is NO ONE competent at Customer Care to assist you. They transfer you to 6 different departments cause no one wants to assist you and don't try to say something then you just get cut off or transferred to the next person who can't help you. I AM SICK OF THIS!!!! No more high blood pressure. I will find another network who wants to do business with me. You are truly a disappointment.

0
Replies (1)
Vodacom
Vodacom's reply11 Dec 2023, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team