Pathetic

I made a purchase in error, instead of R100 i purchased R1000 airtime and I consulted with Vodacom immediately and they referred me to my bank service provider. My bank could not assist as the airtime had already been credited, fully understand however Vodacom is refusing to refund claiming that they do not have such processes. I have a top up contract, records will prove that I NEVER purchase such large amounts of airtime at one go. R1000 is a lot of money, put yourself in your customers shoes and refund. We are not being spoiled kids where we purchased the airtime and then decided we need the money, I contacted "customer care" immediately. It was human error, you cannot penalize me for that, that is just cruel. It is such a large amount and money that is needed. I BEG you, please help me. Your customer care services are so scripted. A Team Leader or Line Manager couldn't even transfer correctly to the Head Office, didn't even give me the correct contact number for the head office, it took me back to the "customer care' line.