TN
Trevor N
1 reviews | Active since Jan 2019
27 Sept 2021, 13:40
Pathetic!!
I have never in my life dealt with so much incompetence. Now I am told to give 30 days notice to cancel a service I do not have !?!?
More than 10 consultants have promised to sort out my Fibre and not one has done what he / she said they were going to do. Only words that comes out of a consultants mouth at Vodacom is "I will send a mail and escalate the matter" and I can not speak directly to the person / people they are escalating to..
Really pathetic!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Sept 2021, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2021, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TN
Trevor N's updateReviewer Update
29 Sept 2021, 14:05If only this was the end of it.. Still cant get my WIFI sorted because I need open serves cancellation number!!
Can this now get sorted once and for all please so that I can get my stuff sorted?!?! I hope this is not going to take another month!!
Can this now get sorted once and for all please so that I can get my stuff sorted?!?! I hope this is not going to take another month!!
TN
Trevor N's update29 Sept 2021, 14:05
Reviewer Update
If only this was the end of it.. Still cant get my WIFI sorted because I need open serves cancellation number!!
Can this now get sorted once and for all please so that I can get my stuff sorted?!?! I hope this is not going to take another month!!
Can this now get sorted once and for all please so that I can get my stuff sorted?!?! I hope this is not going to take another month!!
TN
Trevor N's updateReviewer Update
04 Oct 2021, 10:37Still no joy and still not sorted out by Vodacom!!
You commented on the 29th "Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. "
It seems voicing my dissatisfaction means nothing and it also seems that the identifying areas of improvement is all that a complaint does as you do not improve on it or sort out the issue!?!?
You commented on the 29th "Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. "
It seems voicing my dissatisfaction means nothing and it also seems that the identifying areas of improvement is all that a complaint does as you do not improve on it or sort out the issue!?!?
TN
Trevor N's update04 Oct 2021, 10:37
Reviewer Update
Still no joy and still not sorted out by Vodacom!!
You commented on the 29th "Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. "
It seems voicing my dissatisfaction means nothing and it also seems that the identifying areas of improvement is all that a complaint does as you do not improve on it or sort out the issue!?!?
You commented on the 29th "Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. "
It seems voicing my dissatisfaction means nothing and it also seems that the identifying areas of improvement is all that a complaint does as you do not improve on it or sort out the issue!?!?