Pathetic!

What bad service! I can only call Vodacom a bunch of *****s! I had an account with them for a wifi rooter for a very long time. I never upgraded as it was not necessary. I called on the 7th of August the numbet to cancel the account. I had to try 4 times before I got to a human. The gentleman I spoke to cancelled my account on my request. I received an email the past week stating my account is in arrears! I answered back that the account is cancelled and that they should get their admin in order. This morning a debit order went off with double the usual amount!!! I am unable to get through to a human. I want my money back Vodacom stole from me. They should get their admin together!!